1. No Returns on Opened Products
- For hygiene and authenticity reasons, we cannot accept returns on opened or used perfume bottles.
- Only unused and sealed products in their original packaging are eligible for return.
2. Damaged, Defective, or Wrong Item
We accept returns and offer replacements/refunds in the following cases:
- The item was damaged in transit
- The item is defective
- You received the wrong product
Steps to claim:
- Contact us within [insert number] days of receiving your order.
- Provide your order number and clear photographs of the product and packaging.
- Once approved, we will arrange a replacement or process a refund.
3. Refund Process
- Refunds are processed only after the returned product passes our quality check.
- Refunds will be issued to the original payment method within [insert number] business days after approval.
- Shipping fees (if any) are non-refundable, except in cases where the error was on our part.
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used perfumes
- Products without original packaging or missing accessories
- Items purchased during clearance or final sale promotions
5. Cancellation Policy
- Orders can be canceled within 12 hours of purchase if they have not yet been shipped.
- Once shipped, orders cannot be canceled and will be subject to the return policy above.
6. Contact Us for Returns
To initiate a return or refund request, please contact us:
VYANA PERFUME
Email: vyanaperfume@gmail.com
Phone: +91 87580 82191
Address: 16, Mani ben’s streets, Behind Ambika Chowk, Thakkar Nagar, Ahmedabad, Gujarat – 382350